As Operations Directors, Managing Directors and senior financial leaders look toward 2026, one theme is becoming increasingly clear: the organisations that thrive will be those that balance efficiency, scalability and resilience.
In the competitive domestic appliances industry, missed payments and customer disputes can place serious pressure on operational efficiency and cashflow. Our client - a leading UK provider of appliance repairs and after-sales support - faced a growing volume of unpaid invoices, primarily for call-out charges customers believed they were not liable for.
Outsourcing has become a powerful way for companies to improve efficiency and reduce costs. But when it comes to choosing the right partner, many businesses are now looking closer to home. Working with a UK-based business process outsourcing (BPO) provider offers unique advantages that offshore outsourcing can’t always deliver.
